Family

If your child falls ill whilst you are away you can contact our emergency medical telephone number 24 hours a day. They can help to support and advise you on next steps and ensure you child is well looked after. Of course if it is a medical emergency, call an ambulance straight away.

Family cover is where you have at least one child travelling under the insurance.

Our travel insurance allows you to let us know about any medical conditions online when getting a quote. Simply click yes to pre-existing medical conditions and you will be asked information about the condition. It’s all available online- without the need to make a phone call.

Banana boating is included within the standard policy and no upgrade is needed for this. Please check your policy booklet for full details.

If you are travelling to countries within the European Union (EU), the European Economic Area (EEA) or Switzerland you are strongly advised to obtain a European Health Insurance Card (EHIC). You can apply for an EHIC either online at www.ehic.org.uk or by telephoning 0300 330 1350. This will entitle you to benefit from the health care arrangements which exist between countries within the EU/EEA or Switzerland. Be careful of other website that will often try and charge you for an EHIC card.

An EHIC will not cover treatment in private clinics nor will it cover the cost of getting you home. An air ambulance from Europe to the UK could cost in excess of £25,000.