Contact Us

Customer Service

For Customer Service please call 0203 093 0031
Lines open: Monday to Friday 8.30am to 8pm,
Saturday 9am to 5pm and Sunday 10am to 4pm.

You can also email us or write to: Tui Travel Insurance, Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton NN4 7YB 

Emergency Medical And Repatriation Assistance

Please contact us on 0203 093 0032 for Emergency Medical Assistance 

Lines open: 24 hours a day, every day. Call charges from outside the UK may vary.

Travel Insurance Claims 

To make a claim 

The quickest way to log a claim is to visit our claims website, where you can log your claim and upload any documents needed.  If you need to contact us please call
0203 093 0032.

Lines open: Monday-Friday 9am to 5pm, Closed Saturday, Sundays and bank holidays.

Policy Complaints

For Policy complains please call 0203 093 0031

Lines open: Monday-Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm. Christmas hours as above

Claims Complaints

For Claims complaints please call 0203 093 0032

Lines open: Monday-Friday 8am to 6pm and Saturday 9am to 12pm, Sundays and bank holidays closed.  Christmas hours as above 

Calls on all lines may be recorded for training and monitoring purposes.

Some travellers' questions may be answered on our blog.

Did You Know?


of people who buy travel insurance had a medical condition at time of purchase*

*Mintel report- Travel Insurance UK 2019

About Us

What Is A Pre-Existing Medical Condition?

Watch The Video