Contact Us

Customer Service

0345 366 2212

Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm. You can also email us or write to:
TUI Travel Insurance Department, AXA Insurance, Civic Drive, Ipswich, Suffolk, IP1 2AN

 Emergency Medical And Repatriation Assistance

+44 0203 285 7998

Lines open: 24 hours a day, every day. Call charges from outside the UK may vary.

Travel Insurance Claims (Except Legal Expenses)

0330 024 8094

Lines open: Monday-Friday 8am to 6pm and Saturday 9am to 12pm, Sundays and bank holidays closed.

Legal Expenses Claims (Travel Insurance)

0345 366 2214

Lines open: 24 hours a day, every day

Finance Queries

0330 024 5026

Lines open: Monday - Friday 8am - 8pm, Saturday  9am - 5pm, Sundays and Bank Holidays - closed. You can also email us.

Policy Complaints

 0345 366 2212

Lines open: Monday-Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm. You can also email us.

Claims Complaints

 0330 024 8094

Lines open: Monday-Friday 8am to 6pm and Saturday 9am to 12pm, Sundays and bank holidays closed.

Calls on all lines may be recorded for training and monitoring purposes.


Some travellers' questions may be answered on our blog.

Did You Know?

£368 million

was paid out for travel insurance claims by ABI members last year*

*ABTA travel trends report 2017

About Us

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