Contact Us

Customer Service

0345 366 2212

Lines open: Monday to Friday 8am to 6pm, Saturday 9am to 12pm and Sunday 10am to 5pm. You can also email us or write to:
TUI Travel Insurance Department, AXA Insurance, Civic Drive, Ipswich, Suffolk, IP1 2AN

 Emergency Medical And Repatriation Assistance

+44 0203 285 7998

Lines open: 24 hours a day, every day. Call charges from outside the UK may vary.

Travel Insurance Claims (Except Legal Expenses)

Claims Advice
For your claim to be dealt with as quickly as possible, you need to contact your travel provider or tour operator first. They may be able to move your trip to different dates or provide you with a refund. By doing this first, it will speed up the processing of your claim should you have any out of pocket expenses. Once you have exhausted those channels you can log your claim by calling



0330 024 8094

Lines open: Monday-Friday 8am to 6pm and Saturday 9am to 12pm, Sundays and bank holidays closed.
During the Festive Period we will opening

24th Dec  8am-4pm

25th Dec – 27th Dec Closed

28th Dec 9am - 4pm

29th Dec 8am - 8pm

30th Dec 8am -  8pm

31st Dec 8am – 4pm

1st Jan – 3rd Jan Closed

Legal Expenses Claims (Travel Insurance)

0345 366 2214

Lines open: 24 hours a day, every day

Finance Queries

0330 024 5026

Lines open: Monday - Friday 8am - 8pm, Saturday  9am - 5pm, Sundays and Bank Holidays - closed. You can also email us.

Policy Complaints

 0345 366 2212

Lines open: Monday-Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm. You can also email us.

Claims Complaints

 0330 024 8094

Lines open: Monday-Friday 8am to 6pm and Saturday 9am to 12pm, Sundays and bank holidays closed.

Calls on all lines may be recorded for training and monitoring purposes.


Some travellers' questions may be answered on our blog.

Did You Know?

40% 

of people who buy travel insurance had a medical condition at time of purchase*

*Mintel report- Travel Insurance UK 2019

About Us

What Is A Pre-Existing Medical Condition?

pre-existing-medical-condition-video
Watch The Video