• Contact Us

  • Customer Service

    0345 366 2212

    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm. You can also email us or write to:
    TUI Travel Insurance Department, AXA Insurance, Civic Drive, Ipswich, Suffolk, IP1 2AN

    Emergency Medical And Repatriation Assistance

    +44 0203 285 7998

    Lines open: 24 hours a day, every day. Call charges from outside the UK may vary.

    Travel Insurance Claims (Except Legal Expenses)

    0330 024 8094

    Lines open: Monday-Friday 8am to 6pm and Saturday 9am to 12pm, Sundays and bank holidays closed.

    Legal Expenses Claims (Travel Insurance)

    0345 366 2214

    Lines open: 24 hours a day, every day

    Finance Queries

    0330 024 5026

    Lines open: Monday - Friday 8am - 8pm, Saturday  9am - 5pm, Sundays and Bank Holidays - closed. You can also email us.

    Policy Complaints

     0345 366 2212

    Lines open: Monday-Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm. You can also email us.

    Claims Complaints

     0330 024 8094

    Lines open: Monday-Friday 8am to 6pm and Saturday 9am to 12pm, Sundays and bank holidays closed.


    Some travellers' questions may be answered on our blog.

  • Did you know?

    £368 million

    was paid out for travel insurance claims by ABI members last year*

    *ABTA travel trends report 2017

    About Us
  • What is a pre-existing medical condition?

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    Watch the video